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Measure Customer Satisfaction

Monitor your customer satisfaction levels using Net Promoter Score® methodology. Higher scores are strongly correlated with higher profits and greater growth!

The Net Promoter score measurement was developed by Fred Reichheld and detailed in his book The Ultimate Question.

It is both a customer loyalty metric and a discipline for using feedback to fuel profitable growth in your business.

The possible score range is -100 to +100. World class companies score 50+. Really great ones like Amazon and Harley Davidson score 70+.

Customers fall into 3 categories: Promoters, Passives and Detractors.

Net Promoter Score customer categories

Promoters are loyal enthusiasts. They form long and profitable relationships with your company, are more interested in new products, less price sensitive, typically enthusiastic and likely to promote you through positive word-of-mouth.

Passives are satisfied but unenthusiastic and easily wooed by the competition. They don’t particularly care about you. They are neither strongly loyal nor disloyal, and are not included in the final score.

Detractors are unhappy people who can damage your brand and impede growth through negative word-of-mouth. They feel they have been badly treated, are more likely to defect to your competition, demand higher discounts, complain more, and bad-mouth you to others.

The customer feedback score is calculated by subtracting the percentage of respondents who are detractors from the percentage who are promoters. For example, if 50% of respondents are promoters, 30% are passives, and 20% are detractors, your customer feedback score is 30 (50-20).

Fred Reichheld’s research showed that on average, a 12 point increase in the score leads to a doubling in a company’s rate of growth. Which proves that delighting customers is the only path to true growth.


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Customer Reviews

Effortlessly get tons of 5-star ratings and genuine customer reviews.
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Authentic Testimonials

Publish authentic testimonials from happy customers & let them do the selling for you.
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User-Generated Content

Populate your website with user-generated content that Google loves.
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Measure Customer Loyalty

Monitor your customer satisfaction levels using Net Promoter Score® methodology.
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Compare Customer Loyalty

Compare your Net Promoter Score® across each branch, rep or product.
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Get Customer Feedback

Find out how to improve your customer experience for even better future results.
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Grey Lynn
Auckland 1245
New Zealand

hello@neuro.nz

About Us

  • Neuronz is a customer feedback platform. We make results-getting marketing software for website owners.
  • Our mission is to help you build trust with website visitors by letting your fans do the selling for you - resulting in more enquiries and increased conversions.
  • Learn more about who we are, Einstein, and guys with egg on their faces...
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NEURONZ IS A TRADEMARK OF EVOLVE MARKETING LTD. NPS IS A REGISTERED TRADEMARK AND NET PROMOTER SCORE AND NET PROMOTER SYSTEM ARE SERVICE MARKS OF BAIN & COMPANY INC., SATMETRIX SYSTEMS INC. AND FRED REICHHELD.
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